Return Policy

RETURN POLICY

GolfClubBuyer.com offers a 14-day return or exchange on most new products. If you are not satisfied for any reason, you may return it to us for a full refund if it is:

• New and unused
• In its original packaging
• Accompanied by a copy of the packing list provided with the original purchase

The following products may NOT be returned:

• Special or Custom orders
• Merchandise that has been used
• Pre-recorded videos or DVDs that have been opened
• Items not purchased at GolfClubBuyer.com

The return must be initiated within 14 days of your receipt of the merchandise. Exceptions may apply for gift items.

If returning to GolfClubBuyer.com, you are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted.

Refunds will be credited to the original purchasing credit card account number.

 

Pre-owned equipment will be sold as is, as described on our website and cannot be returned.

 

HOW TO RETURN MERCHANDISE

Return it by using UPS or USPS service.

PARCEL SERVICE

We recommend using UPS or insured parcel post (to enable tracking) when returning merchandise to GolfClubBuyer.com. We will do our best to process your return quickly.

Refunds will be credited to the original purchasing credit card account number. For returns via parcel service, please allow 30 days after we receive your return for credit to be issued to your account.

Please follow these directions to return by parcel service (UPS or insured parcel service):

• Include all original packing materials and carton, manuals and accessories with the product. All returned product must be in new, unused condition.
• You are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective upon receipt, or the wrong item was shipped. Please include the shipping receipt in your return package to ensure proper credit.

Ship your return to GolfClubBuyer.com, 5532 Shadow Grove Blvd, Pensacola, FL 32526.

 

CREDIT

Qualifying returns to GolfClubBuyer.com will be refunded for the amount paid for the product, including any sales tax if applicable. The customer is responsible for the original freight charges and any return freight charges, except as noted below. Refunds will be credited to the credit card used for purchase. Please allow 30 days after we receive your return for credit to be issued to your account.

Credit can only be issued if the item being returned is:

• New and unused
• In its original packaging
• Accompanied by a copy of the packing list provided with the original purchase

In the event that the product was damaged or defective upon receipt or the wrong item was shipped, you will be refunded your entire purchase amount, including shipping, and we will gladly pay the return freight charges. Please contact a GolfClubBuyer.com Representative to arrange for a pre-paid UPS shipping label to be delivered to you.

Any item determined to be ineligible for credit will be documented and your options will be communicated to you via e-mail. Failure to respond to the options outlined in the timeframe documented in the e-mail will result in the items being returned to you.

DAMAGED OR DEFECTIVE ITEMS

If an item(s) reaches you that appears to have been damaged in shipping or was defective out of the box, save the shipping carton and please contact a GolfClubBuyer.com Representative for immediate assistance.

All claims for goods damaged in shipping must be made with the carrier within 10 days of the invoice date. If you return items damaged in shipping to GolfClubBuyer.com without first contacting a GolfClubBuyer.com Representative you may lose your right to make a claim with the carrier.

WARRANTY CLAIMS

Most new products sold by GolfClubBuyer.com carry a manufacturer’s warranty. Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers’ products or may be found on their websites. Should you have a problem with any item covered under a manufacturer’s warranty, GolfClubBuyer.com will do its best to assist you. Due to restrictions on accepting warranty returns at GolfClubBuyer.com, please contact us prior to returning any merchandise to GolfClubBuyer.com for warranty consideration.

 

Pre-owned golf merchandise will be sold as is, as described on our website without any warranty.  Pre-owned clubs cannot be returned.

 

SHORTAGES

Depending on the type of product ordered, some orders may ship in multiple cartons and may arrive in separate cartons on a different day. Before contacting GolfClubBuyer.com to report a shortage, please check your packing slip to verify what was shipped on the order you received. Please note that all claims for shortages must be made with the carrier within 10 days of the invoice date. Contact a GolfClubBuyer.com Representative immediately for assistance in reporting a shortage.